Data Privacy & Cookie Policy

Introduction and purpose

ProAct is committed to protecting the privacy and security of personal information.  This policy describes how we collect and use personal information about you.  ProAct is a ‘data controller’.  This means that we are responsible for deciding how we hold and use personal information.

For the purposes of this policy:

• ‘Customers’ includes persons who have engaged us to provide software solutions, tailored made software solutions, customer support and call logging, sales activity.
• ‘Subscribers’ includes persons that have signed up to one of our newsletters or bulletins or attended an event and registered an interest in receiving the newsletter or business updates.
• ‘Visitors includes persons that visit our ProAct company websites.

This policy applies to the personal information of past and present customers, subscribers and visitors.  Please note that you may fall in to more than one of these categories so we may hold your personal information in a number of capacities.

This policy does not form part of any contract that you may have with ProAct. It is provided for information purposes only.

Changes to this policy

We reserve the right to update this policy at any time, will be made publicly available on this page.  For information about the cookies that we use on our website, please see our Cookie Policy below.

Data Protection Contact

If you have any questions about this policy or how we handle personal information, please contact the email address below:

Postal address:

ProAct International Limited
Unit 28
Ffordd Richard Davies
St Asaph Business Park
St Asaph
LL17 0LJ
United Kingdom

General Contact via email:

Registrations:

Our Limited Company registration number is: 23128910

Our ICO registration number is: Z9181332

Table of contents:

• The Data Protection Principles
• The kind of information that we hold about customers, subscribers and visitors
• If you fail to provide personal information
• Change of purpose
• Data sharing
• Data security
• Data transfer
• Changes to your data
• Your rights
• Complaints

• The Data Protection Principles
  
  We will comply with data protection law. The law says that the personal information that we hold must be:

• Used in a lawful, fair and transparent way.
• Collected only for valid purposes that we have clearly explained and not used in any way that is incompatible with those purposes.
• Relevant to the purposes for which it was collected and limited only to those purposes.
• Accurate and kept up to date.
• Kept securely.

2. The kind of information that we hold about customers, subscribers and visitors
   
   Personal data, or personal information, means any information about an individual from which that person can be identified.  We collect, store and use some or all of the following categories of personal information about customers, including but limited to:
   

• Customer information:
  
  Name, title, job title, address, telephone number, email address.
• Marketing information:
  
  Name, title, job title, address, telephone number, email address, company, engagement details, event attendance history.
• Website visitor information:
  
  Tracking cookies and tracking integrations such as (but not limited to) Google Analytics and Microsoft Clarity to collect and process relevant website visitor information. We use your marketing information for marketing purposes, this includes contacting you with relevant newsletters, bulletins and other information about our services and measuring engagement with our communications to ensure that the content that we create is relevant and useful. We use cookies and tracking integrations for the purposes of analytics and for uses including but not limited to improving our websites’ visitor experience.
  
  Our lawful basis for this is your consent.  You have the right to withdraw this consent or amend your marketing preferences at any time by contacting the email address above.

3. If you fail to provide personal information
   
   If you fail to provide certain personal information when we request it, we may not be able to perform our obligations with you properly which may cause a delay in our responsibilities and / or resolution.

4. Change of purpose
   
   We will only use your personal information for the purposes for which we collect edit, unless we reasonably consider that we need to use it for another purpose and that purpose is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the lawful basis which allows us to do so.

5. Data sharing
   
   We may share your data with third parties.  We require all third parties to respect the security of your data and to treat it in accordance with the law.  Third-party service providers require access to your personal data in the course of providing their services to us.  We engage third parties to provide the following services to us for the purposes of data collection and processing.
   
   All third parties are required to take appropriate security measures to protect your personal information in line with current legislation.  We may also need to share your personal information with an authority to comply with the law.
   

6. Data security
   
   We have put in place appropriate security measures to protect your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal information to those people who have a business need to know.  They will only process your personal information on our instructions and they are subject to a duty of confidentiality.  We have put procedures in place to deal with any suspected data security breach and will notify you should we have sufficient contact details, and any applicable authority of a suspected breach where we are legally required to do so.

7. Data retention
   
   We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for.

8. Changes to your data
   
   It is important that the personal information we hold about you is accurate and up to date.  Please keep us informed if your personal information changes during your working relationship with us. If your personal information changes, please let us know by emailing the email address above.

9. Your rights
   
   Under certain circumstances, by law you have the right to:

• Request access to your personal information. This is commonly known as a subject access request.  This enables you to receive a copy of the personal information we hold about you and to check that we are processing it lawfully.
• Request correction of the personal information that we hold about you.  This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information.  This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on these grounds.  You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information.  This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.  If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, request that we transfer a copy of your personal information to another party or request the reconsideration of an automated decision, please contact the email address above.
  
  You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.  Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).  This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
  
  Where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
  
  To withdraw your consent, please contact the email address above. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.

10. Complaints
    
    If you have any concerns over how we use your data, please contact the email address above. If you are not satisfied that we have addressed your concerns adequately, you have the right to lodge a complaint with the ICO.  Their contact details can be found online or via their website: www.ico.org.uk.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better.  However, you may prefer to disable cookies on this site and on others. This can be achieved by disabling cookies in your browser.  We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout and/or reportcontent.google.com/forms/rtbf to submit data removal requests to Google.

ProAct International Ltd respects your privacy.  Your personal data is protected in the UK by current UK GDPR and Data Protection legislation.  Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Any information that you give us is held with the utmost care and security.  It will not be used in ways to which you have not consented.  Collection, processing and sharing data with third parties will be carried out in line with the data sharing terms above.

‍User Anonymity and Use of Personal Information

‍Information collected and stored may be maintained and/or analysed for requests of files.  Information collected and stored does not capture personal information but may capture the user’s IP address, which may be recognised by our web servers. Aggregated analysis of information collected and stored is used for uses including monitoring website usage.  These analyses may be made to available to our employees and relevant third parties to allow uses including measuring, monitoring, editing and processing.  

You should be aware, however, that access to web pages will generally create information that may be collected and stored in the systems of your ISP or network service provider.  These entities may be in a position to identify the client computer equipment used to access a page.  Such monitoring would be done by the provider of network services and is beyond our responsibility or control.

In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services.

Information collected and stored by us is kept secure.  This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission.

Use of Cookies

This website does not store any information that would, on its own, allow us to personally identify individual users without their permission.

Links to Other Sites

We may on occasion provide links to external websites.  Whilst we make every effort to provide you with links to high quality, reputable sites, the contents of these sites are not under our control.  When you click through to these sites you leave the area controlled by us.  We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our users by these sites.

Policy Changes

We reserve the right to make changes to this privacy policy without notice.  Any changes that are made to this privacy policy will be reflected on this page.

How to Contact Us

If you require any further information, please use the email address above.